Barion Pixel

General Terms and Conditions

G.T.C – (valid: from 04. April 2022, which is the day of publication on the website, too)

The present General Terms and Conditions (hereinafter GTC) contains the Rights and Obligations of PEMÜ Műanyagipari Zrt , Terstyánszky Road 89, 2083 Solymár (Tax-Nr: 12163771-2-13, company registration number 13-10-040367, hereinafter: “Seller”) and the user of electronic commercial services provided by PEMÜ (hereinafter “Buyer”). Seller and Buyer called together hereinafter as “Parties”.

  1. General information, creation of contract between the Parties

1.1 The scope of the present GTC covers all the electronic commercial services which are taken on electronic market place (hereinafter „PEMÜ Webshop”) located on the website pemu (hereinafter „website”

1.2 Purchasing in the PEMÜ Webshop is possible by placing a Purchase Order in an electronic way as determined by the present GTC.

1.3 Those natural and legal persons moreover other organizations without having a legal person status are entitled to use the services of the PEMÜ Webshop who validly register themselves on this website and recognize the content of GTC as binding to themselves

1.4 The contract between the Parties is established by clicking the „Order” tab after filling in all the mandatory fields of Order Form and the checking the inscribed data. The contracted – in Hungarian language – created between the Parties that way is considered as a written contract. It will be filed and kept by the Seller for 3 (three) months after its date of creation.

 1.5. Customer service: PEMÜ Plastic Processing Co. Ltd., 2083 Solymár, Terstyánszky str. 89.

Opening hours:
Monday 7:30 – 15:30
Tuesday 7:30 – 15:30
Wednesday 7:30 – 15:30
Thursday 7:30 – 15:30
Friday 7:30 – 13:00
  1. Registration


2.1. Registration can be made by filling-in the data sheet under the menu point Registration on the main page

2.2 The Seller is not liable in no way for any delay in delivery or any other kind of problem caused by data inscribed wrongly or inaccurately by the Buyer. The Seller is not liable for any damages caused if Buyer forgets about its password or the password gets available for any unauthorized person by any reason or circumstances beyond the Seller’s area of responsibility.

  1. The order

 3.1 The essential properties and characteristics of Good as well as the instructions for usage are available on the information page of the specific product or in its User’s Manual.

3.2 The purchase price is always the price indicated next to the product, and it’s a gross price. The purchase prices of products do not include shipping costs.

3.3 The Seller reserves the right to change the prices of products available on the website under the term that any price change comes into force at once when posted on the website. The modification doesn’t affect the prices of the products which have already been ordered. In a case if – despite of due diligence of the Seller – an incorrect price may appear on the webshop’s surface – especially if it differs much from the commonly known or accepted or estimated price of the product or a “0” or “1 Ft price may appear due to a system failure — the Seller is not obliged to deliver the product at the wrong price. As he may offer to deliver it at the correct price, but the Buyer may withdraw his/her purchase intention in view of this price.

3.4 The Seller shall accept order only from registered Buyer and only in the case when Buyer has filled every necessary data field completely. (If the Buyer fills any data field wrongly or incompletely, it will receive an error message from the Seller). The Seller shall not be liable for delay in delivery or any other problem or failure which can be traced back to order data given wrongly or incorrectly by the Buyer.

3.5 By sending the order the Buyer declares that he /she accepts the General Terms and Conditions and recognizes them as binding.

3.6 After receipt of Buyer’s purchase bid (purchase order) the Seller is obliged to confirm the purchase to the Buyer in an electronic way (by email). Should the Buyer not receive the Seller’s confirmation within 48 hours, then the Seller’s offer obligation respectively the Buyer’s purchase obligation is automatically terminated without any further conditions.

3.7 Orders are processed on working days, their processing takes generally 1-2 working days.  The deadline for fulfilment of the accepted orders is 2-5 days  after confirmation for products being on stock. If the product is not on stock it takes 1-2 weeks depending on the product.

  1. Delivery and Payment Terms

4.1 The product which has been selected and ordered on the website shall be delivered by Seller to the Buyer at the time specified in Seller’s order confirmation, to the delivery address given by the Buyer in the order.

Buyer can take over the ordered product — upon prior indication – in person, too, at the Seller’s premises (PEMÜ Műanyagipari Zrt, Terstyánszky Road 89, 2083 Solymár)

4.2 The Seller delivers the Goods to Buyer’s home at a prior stipulated time, on work days between 08 hrs a.m. and 16 hrs p.m. by using a forwarder company. The Seller is not able to undertake a delivery to be performed at a specified time (o’clock schedule)

4.3 The Seller performs the services ordered on the website on the site stipulated in his order confirmation.

4.4 In case of New Customers the Seller will apply a cash payment on delivery, then later, by deepening of business relations, there will be an opportunity for bank remittance upon Buyer’s request, within frames of a stipulated credit amount.

If the Buyer may have an overdue thus still unpaid invoice, the Seller will serve the related Buyer only against cash payment until the overdue invoice is paid.

4.5 The Buyer – in case of having ordered a product – is obliged to check the product thoroughly at time of delivery and to sign the receipt in case of impeccable delivery.

After this, the Seller shall not be able to take any complaints referring to deficiency.

Only those shipment can be considered as undamaged, unopened, original one which is equipped with a security tape applied by the Seller (PEMÜ Műanyagipari Zrt).  If the Buyer would notice any damage or deviation, the forwarder is obliged to hand over the Goods by performing batch inspection upon the Buyer’s request and take a protocol on site. The forwarder shall be liable for the damages occurred that way.

4.6 The online bank card payments are made through the Barion’s system. The bank card data will not reach the merchant. Barion Payment Zrt, which provides the service, is an institute under the supervision of the Hungarian National Bank, its licence number is H-EN-I-1064/2013. If the product is not on stock, the deadline is 1-2 weeks depending on the products.

4.7 For the distributor clients the Seller ensures the possibility of buyback for the case if for any reason they can’t sell the items bought from the Seller. The possibility of buyback is related only to resalable products, so especially (but not exclusively) it doesn’t include:

  • the discontinued types
  • products for which packaging has been changed
  • products imported by the Seller for Buyer’s specific order
  • products which package is damaged or the package lot differs from the package unit traded by the Seller
  • products which don’t originate from the Seller, etc.

An application for buyback shall be judged by the Seller within 5 (five) workdays after its submission, the buypack price is 90% of the original purchase price.

 4.8 The fee for home delivery is the same as the forwarder’s tariff. Regarding deliveries to any other place a special negotiation shall be necessary, and therefore our colleagues will contact you after the receipt of your order.

  1. Guarantee, warranty,

5.1 For guarantee and warranty issues the Civil Law Act V. of year 2013 furthermore the Governmental Decree Nr 151/2033 (IX.22) on obligatory warranty for durable consumer goods are the governing legislations.

5.2 Consumer complaints related to the purchased product are handled in writing (at the email address or by phone (+3620-376-2106); as well as in person at the headquarters of the Supplier, on working days between 7:30 a.m. and 3:30 p.m.

In case of a legal dispute, the competent conciliation body: Pest County Conciliation Body (1055 Budapest, Balassi Bálint str. 25., Fl 4., door 2., Phone: +36-1-792-7881, Email: You can find out about the possibilities of legal enforcement on the website

  1. Data handling, data protection

6.1 The Seller shall perform its data handling obligations during his business acquisition activities by keeping completely the related conditions written in the Act CXIX of year 1995 and acting within the frames of aforesaid law, with regard to the content of Act LXVI of year 1992, Act CVIII of year 2001, Act XL VIII of year 2008 moreover Act  CXII of year 2011. By this Regulation it rules during its activities the creation, handling, extension, restriction of its database, furthermore the operation of its data handling system.

6.2 While performing its activities the Seller gets in contact with citizens whose personal data (name, address, email address, phone number) it records and stores in its computer system. The Seller actualizes these data time to time, so it may contact by email, or telephone the persons who are already stored in its database.

6.3 The Seller performs the recording of data by its employees and stores these data on standalone server. The Seller is responsible for the security and handling of the database. The data being stored on the data storage machine are saved by the Seller once a week onto separate data carriers and these data carriers are kept on a place secured for this purpose until a new copy is made.

6.4 The Seller collects the data of those only persons who get in touch with the Seller by their own voluntary actions i.e by inquiring for product or service, or, replying to an advertisement and they provide their personal data (name, address, email address, phone number) to Seller by this contact process

6.5 The Seller collects the data (name, address, email address, phone number) for its own purposes in order to better adjust the range of its products and services to demands of its customers or anyone else’s inquiries, so aiming to better serve them.

6.6 The Seller shall not disclose, not sell, not lend and not exchange the collected data of its customers or any other interested parties neither to legal nor private persons.

The Seller may only use this data within its business interests and with business partners who really need to have these data in order to fulfill the purchase orders (e.g., courier). Even for these business partners only those data shall be disclosed which are obviously necessary in order to provide the services undertaken.

6.7 The Seller provides on its Internet portal the opportunity for its partners to make their choice whether they want to receive newsletters on actual sales promotions respectively information on new products

6.8 The Seller provides information for its customers on the Internet as well as when performing its services (at same time when delivering the Goods) how they can make any kind of notification about their data (change in data, etc), respectively how they can send letter to the Company (giving the postal address, or giving the email address)

  1. Others

7.1 The purchase on the Internet assumes that the Buyer is aware of technical usage and technical limitations of Internet, so the acceptance of eventual technical failures of the technology.

7.2 The Seller shall not be liable for any damages that may have been caused by connecting to website. It is the Customer’s duty to protect its computer and the data stored on it.

7.3 The Seller stores the data provided him by its Customers exclusively in order to fulfil the contact and eventual later evidence of contractual conditions. The Seller shall not disclose the data to any third party, except that third party acts as a subcontractor of the Seller. The Seller shall do the handling of data of its Customers in accordance with the regulations of the Act CXII of year 2011.

7.4 The Seller is not obliged to apply those articles of the present GTC in case of customers who can’t be considered as customer persons [Civil Law 8:1. point 3 under paragraph (1)] which articles must exclusively be applied to persons considered as customer according to Civil Law or other legislation [e.g. Governmental Decree Nr 45/2014. (II.26.)]

7.5 The Seller is entitled to modify the conditions of this GTC at any time. The modifications shall enter in force at once when published on the website and do not affect the Contracts established before its entry into force.